Dispatcher’s questions

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Dispatchers working at PI Vilnius Emergency Medical Service Station have higher or high medical education.

All conversations are recorded and stored.

Please note that it is necessary to answer all questions asked by EMS dispatcher and listen to additional information that may be crucial in saving patient’s life. When accepting a call, the EMS dispatcher must clarify, whether a life-threatening syndrome exists, therefore it is very important for the caller not to hang up too early, listen to all instructions given by the EMS dispatcher, and keep doing them until the EMS crew arrives. The duration of the conversation with the EMS dispatcher does not influence timely arrival of a crew (in case of an urgent call, a crew leaves immediately, and additional information is forwarded to a crew by means of radio communication or a caller is connected with an EMS crew, which is on the way). 

When calling the Emergency Medical Service by phone (the caller’s phone number is automatically shown on the dispatcher’s e-call card), be ready to answer the following questions asked by the dispatcher:

It is important not to interrupt the EMS dispatcher and answer only the questions asked;


1. What is the address of the event? Town, village, steading, or homestead.

Street (if it is not known, immediately inform the EMS dispatcher); in case of a village and if a house has no address – it is necessary to give a guide how to find a house;

House number (if it is not known, tell about any building nearby – it can be a shop, square, fuel-filling station, etc.)

Flat number (when exact address is known);

Floor, when a building is multi-storey (when exact address is known);

Stairwell door code if door has a combination lock;

2. Tell, what has happened?

The following should be said: symptoms of illness or trauma, patient’s condition (conscious or not), tell about other complaints.

3. What is the patient’s age?

The following should be said: age by years or approximate age if an adult; age by months if a baby.

4. Patient‘s name and surname

If available, this information is very important when crews are arriving to villages.

5. Who is calling?

Tell the relationship, if the caller is not a family member, specify neighbour, passer-by, etc.

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